Last updated: 13 July 2026
BE Listed is a trading name of BE Property Mentors Ltd.
We provide estate agency, lettings, property management, short-term accommodation management and related property services.
For data protection purposes, BE Property Mentors Ltd is the data controller. This means that we decide how and why your personal information is used.
Our contact details are:
BE ListedThroughout this policy, "BE Listed", "we", "us" and "our" refer to BE Property Mentors Ltd trading as BE Listed.
This policy explains how we collect, use, store and share personal information when you:
Some of our services may also be covered by additional terms, agreements or privacy information supplied when you instruct us or apply for a property.
The information we collect depends on your relationship with us and the services you use.
This may include:
This may include:
We will restrict access to sensitive property information, such as alarm details, access codes and key-safe information, to people who need it for legitimate business purposes.
This may include:
We do not normally retain complete payment card details where payments are processed by an external payment provider.
Where you apply to rent a property, we may collect:
We may collect information required to verify your identity, establish ownership, understand the source of funds and comply with anti-money laundering and other legal obligations. This may include:
We may retain:
Telephone or video calls will only be recorded where you have been informed that recording is taking place.
When you use our website, we may collect:
More information is provided in the cookies section below.
We may collect photographs or video relating to properties, valuations, inspections, inventories, repairs, viewings, marketing, social media content and customer testimonials. We will seek appropriate permission before using identifiable customer photographs, videos or testimonials for promotional purposes.
Occasionally, you may provide information about health, disability or other personal circumstances, for example where adjustments are required for a viewing or tenancy. We only collect and use this information when necessary and where we have a valid legal condition for doing so. Access will be limited to those who need it.
Please do not provide sensitive information through a general website form unless it is necessary.
We may collect information:
Where somebody provides information to us about another person, they should have that person's authority to do so and, where appropriate, bring this privacy policy to their attention.
We may use your information to:
We will not use your information for a purpose that is incompatible with the purpose for which it was originally collected unless we have a lawful reason to do so.
Data protection law requires us to have a lawful basis for using personal information. Depending on the circumstances, we may rely on the following lawful bases.
We use information when it is necessary to take steps at your request before entering into a contract, or to provide services under a contract with you. This may apply when you instruct us to sell, let or manage a property, apply for a tenancy, book a valuation or enter into another service agreement.
We use information where necessary to comply with laws and regulations, including those relating to anti-money laundering, estate agency and letting agency activities, taxation and accounting, tenancy deposits, property safety and compliance, fraud prevention, court orders, and requests from authorised regulatory or law-enforcement bodies.
We may use information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights. These interests may include responding to property enquiries, operating and improving our business, managing client and customer relationships, keeping appropriate records, protecting properties and our systems, preventing fraud, recovering money owed, handling complaints and legal claims, understanding how customers use our services, and promoting services that are reasonably relevant to existing customers or business contacts.
Where required, we assess whether our interests are necessary and balanced against your privacy rights.
We may rely on your consent for certain electronic marketing, non-essential website cookies, advertising or tracking technologies, publishing identifiable testimonials, and other optional uses explained when consent is requested. You can withdraw consent at any time. Withdrawing consent will not make any earlier use of your information unlawful.
In an emergency, we may use or share information where it is necessary to protect somebody's life or physical safety.
We may contact you about properties that match an enquiry you have made, updates connected with a valuation or service request, services relevant to an existing customer relationship, property market updates, seller or landlord information, and other BE Listed services that may reasonably interest you.
Where consent is required, we will obtain it before sending marketing. You can stop receiving marketing at any time by selecting the unsubscribe option in an email, replying to the message, contacting us at info@belisted.co.uk, or asking a member of our team.
Stopping marketing will not prevent us from sending necessary service messages connected with an enquiry, appointment, transaction, tenancy or contract. We do not sell personal information or customer marketing lists.
We only share information where there is a legitimate reason and will limit the information to what is reasonably necessary. Depending on the service, information may be shared with:
Some organisations act as our data processors and use information only on our instructions. Others act as separate data controllers and are responsible for their own use of personal information.
Our principal business systems and suppliers may include Microsoft 365, Reapit, Rightmove, Kotini, website and hosting providers, property referencing services, Google services, Meta platforms and other suppliers used to deliver our services. The suppliers we use may change as our systems and services develop.
When a property is marketed, we may publish information including the property address or approximate location, price or rent, photographs and video, floorplans, descriptions, property features, Home Report or Energy Performance information, virtual tours, and viewing or contact arrangements.
This information may appear on our website, property portals, social media platforms, printed material and third-party advertising services. We take reasonable care to avoid publishing personal information that is not required to market the property. Sellers, landlords and occupiers should remove or conceal sensitive documents, personal photographs and valuables before property photography or filming.
Property information may remain available in portal archives, search engine results or third-party records after a property is sold, let or withdrawn. We may request removal where appropriate, but we do not control all third-party websites or search engines.
Cookies and similar technologies are small files or identifiers used by websites and online services.
These are required for the website to operate, maintain security, remember privacy choices or provide a service you request. Essential cookies do not normally require consent.
These help us understand how visitors find and use the website, which pages are visited and how the website performs. For example, we may use Google Analytics or similar services.
We may use advertising tools such as the Meta Pixel, Google advertising tags or similar technologies to measure advertising results, understand whether an enquiry followed an advertisement, create or measure advertising audiences, and display relevant advertising on third-party platforms.
Non-essential analytics and advertising technologies will only be activated where the required permission has been obtained through our cookie consent system. You should be able to accept, reject or manage non-essential cookies through the website's cookie banner or cookie settings. You can also manage cookies through your browser — blocking some cookies may affect how parts of the website operate.
Our website may link to services operated by other organisations, including Facebook, Instagram, LinkedIn, TikTok, YouTube, WhatsApp, Google and Rightmove. These organisations may collect information when you select a link, view embedded content, contact us through their service or interact with our advertising. Their use of personal information is governed by their own privacy policies. We are not responsible for the privacy practices or security of third-party websites.
Information posted publicly on social media may be visible to other users. You should avoid posting confidential property, financial or identification information in a public comment.
Some of our technology, cloud, analytics, communication and advertising suppliers may process information outside the United Kingdom. Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place. These may include transferring information to a country recognised as providing an adequate level of protection, using approved contractual safeguards, relying on a valid UK international data transfer mechanism, or using another lawful protection permitted under data protection law. You can contact us for further information about safeguards applying to a particular transfer.
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected and to meet legal, accounting, regulatory and insurance requirements. Our usual retention periods include:
These are general periods. Information may be kept for a shorter or longer period depending on the circumstances, legal requirements, ongoing disputes or instructions from regulatory or law-enforcement bodies. When information is no longer required, it will be securely deleted, destroyed or anonymised.
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, disclosure, alteration or destruction. These measures may include password-protected systems, multi-factor authentication, controlled user access, secure cloud and email services, device security, encrypted connections, backups, staff awareness and procedures, supplier checks, access logging and secure disposal of records.
Access is restricted to staff, contractors and suppliers who reasonably require the information for their role. No internet, email or storage system can be guaranteed to be completely secure. You should not send passwords, full payment-card details or unnecessary identification documents through an unsecured channel.
If we become aware of a personal data breach, we will assess it and notify affected individuals and the Information Commissioner's Office where required by law.
We do not normally make decisions that have a legal or similarly significant effect using fully automated processing without human involvement. Some referencing, credit-check, identity or fraud-prevention suppliers may use automated systems to produce scores, results or risk indicators. These will normally be considered as part of a wider assessment. Where legally required, we will provide further information about relevant automated decision-making and the available rights.
Depending on the circumstances, you may have the right to:
These rights are not absolute. For example, we may need to retain information to comply with the law, fulfil a contract or establish or defend a legal claim.
To exercise a right, contact us at info@belisted.co.uk or write to BE Listed, 4 Townhead, Irvine, Ayrshire, KA12 0BE. We may need to confirm your identity before responding. We will normally respond within one month, although the law permits additional time in certain complex circumstances. There is normally no fee for exercising your rights. A reasonable fee may apply where a request is manifestly unfounded, excessive or repeated, where permitted by law.
Please contact us first if you have concerns about how we have handled your personal information. We will try to resolve the matter.
BE Property Mentors ICO number: ZA544228
You also have the right to complain to the UK data protection regulator:
Information Commissioner's OfficeOur services are not generally directed at children. We may process information about somebody under 18 where it is necessary in connection with a property, household, tenancy, safeguarding matter or other legitimate service. Where appropriate, information should be provided by or with the involvement of a parent, guardian or responsible adult. We will take additional care when handling children's personal information.
We may update this privacy policy when our services change, our suppliers or systems change, the website changes, or data protection requirements are updated. The latest version will be published on our website and will show the date it was last updated. Material changes may also be communicated directly where appropriate.